Process

Process

Issues can often be resolved through direct communication and without the need for a formal complaint. If suitable, you may consider this option.

Follow these steps if you wish to file a formal complaint:

Step 1: File Complaint

Complete and return the MIA Complaint Form

Step 2: Acknowledgment

Your complaint will be acknowledged

Step 3: Decision

The Complaint Review Committee comprises at least four members, at least two are practicing members in good standing, and at least one who is an Appointed Councilor (representing the public). The Complaint Review Committee will review the information and decide what the next steps should be. Elected Councilors and members of the Judicial Committee are not eligible to serve as Committee members.

The Committee will decide to either:

A. Accept the complaint for further investigation (see Possible Actions below)

OR

B. Dismiss the complaint (see Possible Actions below)

Possible Actions

A. Accept the complaint for further investigation

  • Obtain additional information
  • Send a report to the MIA Judiciary Committee
  • Refer outside MIA (another regulator or agency)

B. Dismiss the complaint

  • Notify complainant including reasons and right/steps to appeal

Step 4: MIA Judiciary Committee

The Judiciary Committee consists of at least four members, at least two are practicing members in good standing, and at least one who is an Appointed Councilor (representing the public). The Judiciary Committee reviews the facts and decides whether to impose penalties, sanctions or disciplinary measures. Elected Councilors and members of the Complaint Review Committee are not eligible to serve as Committee members. The Committee will choose from several options, including:

  • Conducting further investigation and collect evidence if necessary
  • Conducting a hearing
  • Deciding no action is needed (the member is considered to have acted appropriately)
  • Giving an oral or written caution
  • Ordering specific continuing education or remedial activities
  • Ordering conditional registration
  • Suspension
  • Removal from the Register
  • Other action consistent with the Act

Either party to a complaint has the right to appeal the decision of the Complaints Committee or Judiciary Committee to the MIA Council before considering other measures, including an appeal to the courts. Details regarding appeals to Council may be obtained from the MIA Registrar.